SOME GENERAL QUESTIONS
WERE ALL-TO-OFTEN ASKED.
Who is The Camel Soap Factory?
The Camel Soap Factory is a Dubai based manufacturer of
natural skincare products handcrafted with locally
sourced camel milk. Inspired by the traditions of Arabia,
our products are kind to your skin and to the
environment, incorporating regional ingredients that pay
homage to the essence of Arabia.
What products do you manufacture?
We offer a range of natural skincare products. To-date we
have focused on body and facial soaps, lip balms and
have recently introduced an awesome Anti-Ageing
Moisturiser made with camel milk and pure Omani
Frankincense essential oil. We will be following this ‘face
cream’ with a moisturising hand and body cream.
We will continue to innovate, and are always exploring
ways that we can incorporate exciting regional
ingredients into our product range.
What do you mean by “Natural”?
We recognise that there really aren’t any ‘Natural’
skincare products since these simply don’t exist in nature.
When we say our skincare products are natural, it’s our
way of saying that we take natural ingredients and blend
them together to create nature derived products.
Our products contain no petrochemical derivatives, no
detergents, no synthetic dyes and no synthetic
preservatives.
Are your skincare products organic?
No, while our products are made with all-natural
ingredients, they are not organic. By nature, any natural
soap can only be up to 85% organic, since the lye involved
in the soap making process cannot be certified as
organic. We prioritize quality and ethically sourced
ingredients over the hype surrounding organic products.
Are your skincare products vegan?
No, our products would not be classed as vegan due to the
camel milk we add to all of our products. Other than our
fresh, pasteurised camel milk, we use only plant oils and
butters.
Do you test your skincare products on Animals?
No, we absolutely do not. All of our products are tested on
very willing friends
ansoda,careful,glycerin,delicate,sensitive,d family.
Can I use your products if I have a milk allergy?
We always advise caution. It’s very unlikely that you will
have a reaction to the milk in our products but we do
recommend that you first try one of our unscented
options on a patch of skin (such as your arm).
Milk allergies generally refer to the ingestion of cow’s milk
and is closely linked to the high
concentrations of β-lactoglobulin and β-casein, two
powerful allergens in cow’s milk. Camel
milk contains neither of these proteins and is often
recommended as an alternate for those who do suffer
from milk allergies.
What if I have other allergies?
Allergies come in a wide range of forms. Some people are
sensitive to any of a variety of oils and/or essential oils. If
you have had problems with other skin care products in
the past, you should be careful of any product you use in
the future.
Our soaps are not tested to be hypoallergenic, and any
sensitivities would be most likely to occur with our
scented products. If you are not sure, we recommend that
you first try an unscented option on a limited skin area
(such as your arm). If you do have any form of reaction,
do not continue using the product.
Do you harm Camels?
Let be quite frank about this: We love camels!
We source our camel milk from one of two camel milk
dairies in the UAE and visit often. We’re happy to report
that they are some of the most pampered camels around,
and are very well treated.
We use no part of the camel other than their fresh,
pasteurised whole milk.
MORE ABOUT OUR NATURAL SOAPS.
What is handmade soap?
Handmade soap is a simple business really. Oils, in the
form of liquids or butters, are mixed with an alkali, or
base, and soap forms. Really, it’s that simple. The process
of oils being magically converted to soap is called
saponification. It’s a process that was first documented
around 2800BC in ancient Babylon. Since then the
process has been refined and studied, to the point that
we’re now able to custom make soaps for specific
applications and with well-defined properties.
Why should I choose handmade soaps over
commercial soaps?
In general, the commercial soaps carried by most chain
stores are made using a slurry of chemicals that are
mixed, dried and then stamped into the smooth neat bars
you see. The base chemicals that are most often used are
petrochemicals, sulfates mixed with a variety of
surfactants and foaming agents that can dry our skin and
lead to rashes and other skin irritations. The vast majority
of commercial soaps are actually synthetic detergents,
not real soap: - great for squeaky clean dishes, not so
great for skin.
Natural handmade soaps, on the other hand, are made
from really simple ingredients: - natural oils like Olive and
Almond Oil. When combined with a saponification agent,
in a process that’s been known for centuries, real soap is
formed. Like most good things in life, it’s a really simple,
clean process that results in a skin loving, moisturising
product.
It’s often difficult, in-store, to tell the difference between
a detergent and a soap. Commercial soaps and detergents
will seldom be labeled and marketed as such. We have one
word of advice: labels. Read the label. Look out for
ingredients like sodium lauryl sulfate or cocomidopropyl
betaine which you really want to avoid. Natural soaps will
have an ingredient list that either specifies the oils that
were used in its manufacture (Olive Oil, Coconut Oil, Shea
Butter etc.) or will specify the saponified version of these
oils (sodium
olivate, sodium coconate, sodium shea butterate etc.) and
in this case will also list Aqua and Glycerin – if it doesn’t,
it’s not real soap.
We use real ingredients, sourced from nature and selected
for their protective, nourishing and hydrating properties.
Scented with essential oils, we use no colourants and
endeavor to use the most natural preservatives we can
find (in our creams, scrubs and balms).
How do you make your soaps?
Our soaps are made the old-fashioned way: - with love
and mindful attention to quality. We use no machines,
instead we handcraft in small batches using the centuries
old cold process method. We use no heat in making our
soaps which ensures that none of the goodness and
healing properties of our pure ingredients is destroyed.
As with many good things in life, the cold process method
is really quite simple. As the raw ingredients start their
journey to becoming a natural soap (a process known as
saponification), we mix our oils and camel milk together
with a saponification agent which starts the process of
turning these raw ingredients into our gorgeous camel
milk soaps. We gently blend in the finest natural essential
oils that give our soaps their fabulous fragrance and
aromatherapy properties.
The exact ratios of oils and camel milk is a bit of a secret –
let’s just say that we do a lot of
research and run many trials before we approve our
products.
Once the ingredients are blended, and while still in liquid
form, the mixture is poured into large square moulds in
which the liquid will settle and solidify. Once solidified, the
soap is turned out and the blocks are hand cut to size and
our logo stamped. At this stage the bars are moved into a
climate controlled drying room in which they are left for
four weeks to air dry and harden.
Only once the bars are cured, and only if we’re completely
satisfied with the quality of the
batch, are they hand packed into our hallmark natural
cotton bags.
What’s in your soaps?
Our company name may hint at one of our unique
ingredients – camel milk, which we use for its skin loving
properties.
It seems that Cleopatra was on to something with her
daily ritual of bathing in camel milk.
The extraordinary properties of camel milk have been
known for centuries, but only recently has research
supported its relevance to skin care.
Rich in Alpha-Hydroxy Acids, vitamins, anti-ageing and
anti-inflammatory immune proteins; camel milk helps to
nourish the skin naturally and complement the skin’s own
natural immunity.
In addition to the fresh camel milk we use, we also use a
range of natural oils and butters each carefully chosen for
their particular skin friendly properties.
Some of our favourite soap making oils include:
•
Olive Oil
•
Coconut Oil
•
Castor Oil
•
Cocoa Butter
•
Shea Butter
Just as we choose our oils and butter for their abilities to
nurture and protect your skin, so we choose our fragrant
essential oils for their healing and protective properties
too. We use pure essential oils, carefully selected and
blended to care for your skin. Some of our all-time
favourite essential oils are:
•
Frankincense Essential Oil
•
Lavender Essential Oil
•
Lemongrass Essential Oil
•
Sweet Orange Essential Oil
•
Tea Tree Essential Oil
I have sensitive skin, is handmade soap safe to use?
Yes! In fact, we would say that you should be using a
natural handmade soap. All of our soaps are made with
natural oils that we have selected for their skin loving
properties. Most commercial soaps are detergent based,
use petrochemical based oils, or include whitening and
foaming agents which can cause skin reactions. Our
natural soaps contain none of these additives,
We would advise some common-sense precautions: –
•
If you are concerned about sensitivity, we
recommend that you test the soap on a small area of your
skin before you use it on your whole body,
•
Use an unscented soap in preference to one which
contains essential oils that you may react to,
•
Try our super gentle Soap for Delicate Skins that is
especially formulated to be extra mild.
•
If you are allergic to any of our ingredients or
have an adverse reaction to any of our products, please
immediately stop using the product.
I have sensitive skin, is handmade soap safe to use?
Yes! In fact, we would say that you should be using a
natural handmade soap. All of our soaps are made with
natural oils that we have selected for their skin loving
properties. Most commercial soaps are detergent based,
use petrochemical based oils, or include whitening and
foaming agents which can cause skin reactions. Our
natural soaps contain none of these additives,
We would advise some common-sense precautions: –
•
If you are concerned about sensitivity, we
recommend that you test the soap on a small area of your
skin before you use it on your whole body,
•
Use an unscented soap in preference to one which
contains essential oils that you may react to,
•
Try our super gentle Soap for Delicate Skins that is
especially formulated to be extra mild.
•
If you are allergic to any of our ingredients or have
an adverse reaction to any of our products, please
immediately stop using the product.
Does your soap contain Glycerin?
Yes. Glycerin is a natural by-product of natural soap
making and all of our soaps contain approximately 6-7%
by weight.
Unlike many of the commercial soap manufacturers who
remove the glycerin and sell it on, we consider glycerin to
be an important part of why our soaps are so moisturising.
Glycerin is a known humectant meaning that it attracts
water. When glycerin is applied to the skin, it seals-in
moisture that might otherwise escape. Studies have found
that glycerin is an effective topical treatment which helps
to restore the acidic mantle of the skin to ease the
symptoms of eczema, dry skin, and even psoriasis. Most
inflammatory or irritant skin conditions benefit from high
quality vegetable glycerin due to its known wound-healing
properties and important role in skin cell maturation.
Do you use lye when making your soap?
Yes, we do. It is impossible to make a real handmade soap
without using sodium hydroxide. During the soap making
process (the saponification process) lye is combined with
oil and reacts to form soap and glycerin.
We carefully measure all of our ingredients to ensure that
we use the correct ratios of lye to oil, and as part of our
soap making process, we cure our soaps for a minimum of
4 weeks. This ensures that absolutely no lye remains in any
of our finished soaps.
Some of our soaps are super-fatted, in which we
purposefully use more oil than we strictly should. The
measured amount of lye will react with the oils but there
will still be some unreacted naturals oils left to plump and
moisturise your skin. In fact, when we calculate the correct
ratio of lye to oils
we don’t include the natural fat content of the camel milk
we add to our soaps which really means
that all of our soaps are super-milky-moisturising and have
no lye left in them.
Are your soaps safe for children and babies?
All of our soaps are mild and gentle and can be used on
younger skins. We would recommend that you use one of
our unscented versions, or try our Soap for Delicate Skins
which is especially formulated for young and particularly
sensitive skins.
Is your soap ‘Tearless’?
While our soaps are gentle, no real handmade soap is
“Tearless.” We recommend that you avoid getting the soaps
in your eyes. If you do get lather in your eye, flush the eye
with tepid water. Rest assured, however, that apart from a
mild stinging, you will not suffer any harm.
Are your soaps pH balanced?
Natural cold process soaps typically have a pH value of 8-9
which would not be considered as ‘pH Balanced’
You’ve probably seen a great deal about pH Balanced skin
cleansing recently. Our skin naturally produces a thin layer
of sebum and sweat – the acid mantel – that is slightly
acidic (pH 4.5-5.5). The premise is that it important to
maintain this slightly acidic pH for healthy skin function.
Excessively alkaline / acidic cleansing can rob the skin of
its natural oils and leave it feeling dry, irritated and prone
to infection. Research seems to support this and the use of
- often very specific- synthetic detergents (syndets) over
soaps is recommended.
Marketed as ‘gentle cleansers’ the ingredient lists of
syndets tell a different story. Common ingredients include
Sodium Lauryl Sulfate, Methylparaben, Propylparaben,
Butylparaben and Sodium Hydroxide (Caustic Soda). Each
of these ingredients have been shown to be skin irritants,
and possibly toxic.
Here’s the rub: No research that we have read has
compared synthetic detergents to natural cold process
soaps, preferring to make the comparison between syndet
and commercial soaps. One of the key differentiators
between cold process soaps and commercial soaps is their
glycerin content which has been clinically shown to help to
repair the skin’s outer layer.
How long does your soap stay fresh?
Our handmade soaps will stay “fresh” for years – really!
Handmade soaps get better with age, becoming harder,
longer lasting and milder. Over time, however, the soap
may lose its fragrance intensity, so we recommend using it
within 6 months to a year.
By law, we are required to place an expiry date on our
products which is set at 3 years from the
date of production. To be honest, we don’t know anyone
who can resist our soaps that long.
How long should my bar of soap last?
Well that depends on how often its used and how its cared
for. If properly stored and drained between uses, you can
typically expect a bar to last at least 3-4 weeks or longer.
To care for your soap and make it last longer:
•
Place your soap on a soap dish that keeps it from
standing in water,
•
Avoid leaving soap in a direct spray of water as this
will dissolve it much faster.
•
Ideally, allow your soap to dry completely between
use,
•
Try using a wash-cloth, foaming bag or shower puff
instead of rubbing soap directly on your skin.
Is your soap anti-bacterial?
Handmade soaps are not generally classified as anti-
bacterial unless they contain specific additives that make
them so.
Recent research by the FDA and the CDC on anti-bacterial
soaps has shown them to be no more effective in general
use than traditional soaps. Furthermore, research has
shown that the most commonly used anti-bacterial
additive – triclosan which is used in 3 out of 4 anti-
bacterial soaps – can impact hormone signals and other
biological processes.
If you’re after a particularly cleansing bar soap, we
recommend that you choose our Natural Camel Milk Castile
soap with Lemongrass. Lemongrass essential oil has been
shown to be a very effective natural anti-bacterial.
I like liquid soap, why should I use a bar soap?
We’re often asked why we don’t make a liquid soap; the
answer is quite simple really. As soon as you make a liquid
natural soap, you need to add preservatives to it in order to
prevent it from degrading and going off. The longer you
want the liquid soap to stay fresh, the more preservatives
you need to add. We’re truly committed to producing all-
natural products, and the required
preservatives just don’t meet this commitment.
Can I wash my hair with your soap?
Although not specifically formulated as a shampoo, many
of our customers do use our soaps to wash their hair. We
would recommend that you use one of the Castile soap
bars if you choose to do so.
The thing about washing your hair with bar soap is that its
effectiveness is down to a whole host of factors:
•
your hair length
•
your scalp type and sensitivity,
•
the water quality and hardness,
•
how you wash your hair, and
•
what you’ve previously used to wash your hair
The most unintuitive part of washing your hair with soap
(as opposed to the body) is that in hard
water areas, it won’t necessarily entirely wash off the hair,
as it does with the body.
Depending on what you’ve been washing your hair with
before, you may need to go through a short adjustment
period. Shampoos and conditioners with silicones and
other plastics in them leave a coating on the hair that will
need to be removed before natural shampoo (bar soap)
will work. We find that a hair rinse made with 2 tablespoons
of natural vinegar or apple cider vinegar in 1 liter of water
applied after your first soap bar wash can help your hair
adjust to a new routine.
Why does my soap look different from the last time I
ordered?
We crafted every bar of soap with care and by hand. No
two bars are ever the same; sometimes our cuts may be a
little less than perfectly straight, our logo may be stamped
a little off center or the soap may be a slightly different
shade – these small imperfections and variations we wear
as a badge of honour.
There’s a white powder on my soap. Is it safe to use?
If you do see a light white powder on your soap bar, don’t
worry. This is soda -ash which can
sometimes form during the curing process and is totally
harmless. If you’d rather not see it just give your soap a
light wash and the soda-ash will wash away. Soda-ash
(sodium carbonate) by the way is often used in baking
soda.
Can your soaps be used on the face?
Absolutely. All of our soaps are gentle enough to be used as
facial cleaners. You may however wish to use one of our
soaps from the Facial Collection that are specifically
formulated for the more delicate skin of the face and neck
areas.
How do your face soaps differ from your other soaps?
We formulate our Facial Collection soaps quite differently
from our other soaps. Although they, like all of our soaps,
use olive oil as a base, we add other butters and essential
oils that target the special requirements of the delicate skin
of the face.
Gentle enough for everyday use, we offer three face soaps
that target three very different skin types
•
Pure – Pure and Unscented, formulated to sensitive
and irritation prone skins.
•
Healing – Frankincense and Orange Blossom
essential oils, help to repair and nourish aged and sun
damaged skin
•
Charcoal Detox - Activated Charcoal and Tea Tree
essential oil gently cleanse and balance oily complexions
CONTACT
Ilona Waltz
Grand-Torry 17
CH-1700 Fribourg
+41 76 403 13 93
iwaltz@granamed.ch